Effective date: 24 July 2026

REFUND POLICY

All products sold by Van Tonder Digital (Pty) Ltd trading as Compliant Co are digital — downloadable toolbox talk packs, and in future, app subscriptions. No physical goods are shipped.

Because digital products can be downloaded and used immediately, all sales are final once a product has been accessed or downloaded, in line with the Electronic Communications and Transactions Act (the cooling-off right does not apply to digital products already supplied).

We will give a full refund where: you were charged twice for the same product; a technical fault on our side stopped you accessing a product you paid for and we cannot fix it; or you were charged for something you did not buy.

Subscription fees, when the app launches, are billed in advance and are not refunded for the current or past billing periods — you can cancel any time to stop future charges.

To request a refund, email compliantco.sa@gmail.com within 7 days of the charge with your name, the email used at purchase, the transaction date and the reason.

Approved refunds are paid back to your original payment method within 5 to 10 business days.

This policy does not limit your rights under the Consumer Protection Act 2008 or the Electronic Communications and Transactions Act 2002.

Questions: compliantco.sa@gmail.com